Legal Documentation

Privacy Policy

Effective Date: 1 June 2025  ·  Last Updated: June 2026

Your privacy matters to us. This policy explains what information we collect when you book a boat tour or browse our website, how we use it, and the rights you have over your data. We will never sell your personal information.

Contents

  1. Who We Are
  2. Information We Collect
  3. How We Use Your Data
  4. Legal Basis for Processing
  5. Sharing Your Information
  6. Cookies & Tracking
  7. Data Retention
  8. Your Rights
  9. Security
  10. Contact Us

1. Who We Are

    This website is operated by Saranda Boat 1 (“we,” “us,” or “our”), a boat tour company based in Sarandë, Albania. We provide guided sea tours, private charters, and related marine tourism services along the Albanian Riviera.

    When this policy refers to “our website,” it means www.sarandaboat.com and all associated booking pages. For any questions about this policy, please refer to the contact details in Section 10.

    2. Information We Collect

    We collect two categories of information: information you provide directly to us, and information collected automatically when you use our site.

    Information you give us:

    • Full name and contact details (email address, phone number)
    • Booking details: tour selected, date, number of guests, and any special requests
    • Payment information (processed securely by PayPal — we do not store card numbers)
    • Messages or enquiries submitted via our contact form
    • Any health or accessibility information you voluntarily provide for safety purposes

    Information collected automatically:

    • IP address and general location data
    • Browser type, device type, and operating system
    • Pages visited, time spent on pages, and referral source
    • Cookie identifiers (see Section 6)

    3. How We Use Your Data

    We use the information collected for the following purposes:

    • To confirm and manage your booking and send you confirmations, reminders, and receipts
    • To process payments and prevent fraudulent transactions
    • To respond to enquiries and provide customer support
    • To comply with legal obligations, including tax and safety regulations in Albania
    • To improve our website, tours, and overall service quality
    • To send optional marketing communications (only with your consent — you may unsubscribe at any time)
    • To conduct anonymous analytics and measure website performance

    We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

    4. Legal Basis for Processing

    Where applicable (including for visitors from the European Union and EEA), we process your personal data under the following legal bases:

    • Contract performance — processing your booking and delivering the service you have paid for
    • Legal obligation — complying with Albanian law, tax requirements, and maritime safety regulations
    • Legitimate interests — fraud prevention, website security, and improving our services
    • Consent — marketing emails and non-essential cookies (you may withdraw consent at any time)

    5. Sharing Your Information

    We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

    • Payment processors — PayPal, to complete transactions securely
    • Booking system providers — our WordPress booking plugin provider, solely to facilitate reservations
    • Analytics providers — Google Analytics 4, in anonymised form to understand site usage
    • Legal authorities — if required by Albanian law, a court order, or to protect the safety of our guests and crew

    All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

    6. Cookies & Tracking

    Our website uses cookies — small text files placed on your device — to make the site function and to help us understand how visitors use it.

    • Essential cookies — required for the booking system, shopping cart, and secure checkout to work
    • Analytics cookies — Google Analytics 4, used to count visitors and understand popular pages (anonymised)
    • Marketing cookies — only placed with your explicit consent via our cookie banner

    You can manage or withdraw consent for non-essential cookies at any time using our cookie preference tool or via your browser settings. Blocking essential cookies may affect the booking process.

    7. Data Retention

    We retain your personal data only for as long as necessary:

    • Booking records and payment information are kept for 7 years to comply with Albanian tax and accounting law
    • Customer enquiries and support emails are retained for 3 years
    • Marketing consent records are retained until you unsubscribe, plus 1 year thereafter
    • Analytics data is retained in aggregated, anonymised form for up to 26 months

    After the applicable retention period, your data is securely deleted or anonymised.

    8. Your Rights

    Depending on your location, you may have the following rights regarding your personal data:

    • Access — request a copy of the personal data we hold about you
    • Rectification — ask us to correct inaccurate or incomplete data
    • Erasure — request deletion of your data (subject to legal retention obligations)
    • Restriction — ask us to limit how we process your data in certain circumstances
    • Portability — receive your data in a structured, machine-readable format
    • Objection — object to processing based on legitimate interests or for direct marketing
    • Withdraw consent — for marketing emails or non-essential cookies, at any time

    To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days. If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the relevant data protection authority in your country of residence.

    9. Security

    We take the security of your personal data seriously. Measures we have in place include:

    • SSL/TLS encryption on all pages of our website (HTTPS)
    • All payment data processed via PCI-DSS compliant third parties (PayPal)
    • Access to customer data restricted to authorised staff only
    • Regular security updates to our WordPress installation and plugins

    While we take every reasonable precaution, no internet transmission is completely secure. If you believe your interaction with us has been compromised, please contact us immediately.

    10. Contact Us

    For any questions about this Privacy Policy, to exercise your rights, or to raise a data-related concern, please reach out to us:

    Company: Saranda Boat 1

    Location: Sarandë, Albania

    Email: [email protected]

    Phone: +355 69 711 0510

    We reserve the right to update this Privacy Policy from time to time. Any material changes will be communicated via a notice on our website. Continued use of our site after changes are posted constitutes your acceptance of the revised policy.

    Saranda Boat 1  ·  Boat Tours Sarandë, Albania

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